Author of a 250 page Disability Awareness Resource Toolkit that served as a primer to AODA Standards and also addressed barriers identified within the municipalities’ Accessibility Plans. The Toolkit includes five modules:
- Accessibility Standards and Architectural Access Toolkit
- Customer Service Toolkit
- Employee Accommodation Toolkit
- Fire and Evacuation Strategies Toolkit
- Information and Communication Access Toolkit
Content was determined through a municipal-wide needs assessment conducted by The Herrington Group. The toolkit includes an overview of each area, its accessibility requirements and challenges. Each section addresses accessibility needs using practical examples, sample implementation tools and a list of additional resources.
Designed and facilitated O. Reg. 429/07 Compliance Workshop to 500 full-time, part-time, volunteer and election staff. Workshop addresses all key requirements of O. Reg. 429/07 including:
- Principles of Accessible Customer Service
- The power of Inclusive Language
- Your role in Accessible Customer Service – How to wear an Access Lens
- Types of Accommodation
- How to Provide Accessible Communication and Communication Technologies
- Architectural Accessibility – Role of Accessible Physical Environments in Customer Service
- Use of Service Animals and Support persons
- How to provide Notice of Temporary Disruptions