Phone: 905.380.4782 | Email: donna@theherringtongroup.ca

TRAINING

The Herrington Group has worked with many organizations and municipalities to conduct training workshops for accessibility awareness, compliance and communication. 

CITY OF
OTTAWA

The Herrington Group has contracted to design and facilitate a customizable workshop in compliance with Accessibility for Ontarians with Disabilities Act Customer Service Standard (O. Reg. 429/07). An additional component to the contract was to provide a “train-the-trainer” component preparing staff for disseminating the program internally to all municipal employees, volunteers and agents.
picture of Ottawa skyline
Designed and facilitated a fully customizable workshop on Creating Accessible Municipal Services. Workshop addresses all key requirements of O. Reg. 429/07 including:

  • Principles of Accessible Customer Service
  • The power of Inclusive Language
  • Your role in Accessible Customer Service – How to wear an Access Lens (including scenario based exercises)
  • Types of Accommodation
  • How to Provide Accessible Communication and Communication Technologies
  • Architectural Accessibility – Role of Accessible Physical Environments in Customer Service
  • Use of Service Animals and Support persons
  • How to provide Notice of Temporary Disruptions


  • Project was designed according to a train-the-trainer approach and included creation of a Facilitator’s Handbook/Training Guide. Workshop was piloted to 35 training staff and was facilitated internally to 17,000 employees.

    TOWN OF LINCOLN

    Client participates in a Joint Accessibility Advisory Committee. Partnership involves assisting six independent municipalities with unique needs and approaches who have come together to ensure compliance with the AODA. Group works together cooperatively; however, The Herrington Group services each municipality as an individual client. THG has maintained JAAC as a client for all accessibility consulting needs since its inception.
    Town of Lincoln Logo
    Author of a 250 page Disability Awareness Resource Toolkit that served as a primer to AODA Standards and also addressed barriers identified within the municipalities’ Accessibility Plans. The Toolkit includes five modules:
    • Accessibility Standards and Architectural Access Toolkit
    • Customer Service Toolkit
    • Employee Accommodation Toolkit
    • Fire and Evacuation Strategies Toolkit
    • Information and Communication Access Toolkit
    Content was determined through a municipal-wide needs assessment conducted by The Herrington Group. The toolkit includes an overview of each area, its accessibility requirements and challenges. Each section addresses accessibility needs using practical examples, sample implementation tools and a list of additional resources.

    Designed and facilitated O. Reg. 429/07 Compliance Workshop to 500 full-time, part-time, volunteer and election staff. Workshop addresses all key requirements of O. Reg. 429/07 including:
    • Principles of Accessible Customer Service
    • The power of Inclusive Language
    • Your role in Accessible Customer Service – How to wear an Access Lens
    • Types of Accommodation
    • How to Provide Accessible Communication and Communication Technologies
    • Architectural Accessibility – Role of Accessible Physical Environments in Customer Service
    • Use of Service Animals and Support persons
    • How to provide Notice of Temporary Disruptions
    Disability Awareness Training and Development Projects

    Niagara Parks Commission

    Office for Disability Issues, Government of Canada

    Cadillac Fairview Corporation

    City of Ottawa:

    Township of West Lincoln

    City of Port Colborne

    City of Thorold

    Community Support Services of Niagara


    Region of Peel

    Town of Grimsby

    Town of Lincoln

    Town of Pelham

    Town of Niagara-on-the-Lake

    Township of Wainfleet

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