TRAINING

The Herrington Group has worked with many organizations and municipalities to conduct training workshops for accessibility awareness, compliance and communication.

CITY OF
OTTAWA

The Herrington Group has contracted to design and facilitate a customizable workshop in compliance with Accessibility for Ontarians with Disabilities Act Customer Service Standard (O. Reg. 429/07). An additional component to the contract was to provide a “train-the-trainer” component preparing staff for disseminating the program internally to all municipal employees, volunteers and agents.

Designed and facilitated a fully customizable workshop on Creating Accessible Municipal Services. Workshop addresses all key requirements of O. Reg. 429/07 including:

Principles of Accessible Customer Service

The power of Inclusive Language

Your role in Accessible Customer Service – How to wear an Access Lens (including scenario based exercises)

Types of Accommodation

How to Provide Accessible Communication and Communication Technologies

Architectural Accessibility – Role of Accessible Physical Environments in Customer Service

Use of Service Animals and Support persons

How to provide Notice of Temporary Disruptions

Project was designed according to a train-the-trainer approach and included creation of a Facilitator’s Handbook/Training Guide. Workshop was piloted to 35 training staff and was facilitated internally to 17,000 employees.

TOWN OF LINCOLN

Client participates in a Joint Accessibility Advisory Committee. Partnership involves assisting six independent municipalities with unique needs and approaches who have come together to ensure compliance with the AODA. Group works together cooperatively; however, The Herrington Group services each municipality as an individual client. THG has maintained JAAC as a client for all accessibility consulting needs since its inception.

Author of a 250 page Disability Awareness Resource Toolkit that served as a primer to AODA Standards and also addressed barriers identified within the municipalities’ Accessibility Plans. The Toolkit includes five modules:

Accessibility Standards and Architectural Access Toolkit
Customer Service Toolkit
Employee Accommodation Toolkit
Fire and Evacuation Strategies Toolkit
Information and Communication Access Toolkit

Content was determined through a municipal-wide needs assessment conducted by The Herrington Group. The toolkit includes an overview of each area, its accessibility requirements and challenges. Each section addresses accessibility needs using practical examples, sample implementation tools and a list of additional resources.

Designed and facilitated O. Reg. 429/07 Compliance Workshop to 500 full-time, part-time, volunteer and election staff. Workshop addresses all key requirements of O. Reg. 429/07 including:

Principles of Accessible Customer Service
The power of Inclusive Language
Your role in Accessible Customer Service – How to wear an Access Lens
Types of Accommodation
How to Provide Accessible Communication and Communication Technologies
Architectural Accessibility – Role of Accessible Physical Environments in Customer Service
Use of Service Animals and Support persons
How to provide Notice of Temporary Disruptions

Disability Awareness Training and Development Projects

Niagara Parks Commission

Office for Disability Issues, Government of Canada

Cadillac Fairview Corporation

City of Ottawa:

Township of West Lincoln

City of Port Colborne

City of Thorold

Community Support Services of Niagara

Region of Peel

Town of Grimsby

Town of Lincoln

Town of Pelham

Town of Niagara-on-the-Lake

Township of Wainfleet

TRAINING

CITY OF OTTAWA

TOWN OF LINCOLN

Disability Awareness Training and Development Projects

CITY OF
OTTAWA