Project training examples

The Herrington Group has worked with many organizations and municipalities to conduct training workshops for accessibility awareness, compliance, and communication. We are excited to share our knowledge, our experience, and our passion with you.

City of Ottawa

The Herrington Group was contracted to design and facilitate a customizable workshop in compliance with the Accessibility for Ontarians with Disabilities Act Customer Service Standard (O.Reg. 429/07). An additional component to the contract was to provide a “train-the-Trainer” component, preparing staff for disseminating the program internally to all municipal employees, volunteers, and agents. 

Picture of Ottawa Parliament buildings


Designed and facilitated a fully customizable workshop on creating accessible municipal services. Workshop addresses all key requirements of O.Reg. 429/07 including:

  • Principles of Accessible Customer Service
  • The power of inclusive language
  • Your role in Accessible Customer Service – How to wear an Access Lens (Including scenario-based exercises)
  • Types of Accommodation
  • How to provide Accessible Communication and Communication Technologies
  • Architectural Accessibility – Role of Accessible Physical Environments in Customer Service
  • Use of Service Animals and Support Persons
  • How to provide a Notice of Temporary Disruptions


Disability awareness
Training & Development Projects

  • Niagara Parks Commission
  • Office for Disability Issues, Government of Canada
  • Cadillac Fairview Corporation
  • City of Ottawa
  • Township of West Lincoln
  • City of Port Colborne
  • City of Thorold
  • Region of Peel 
  • Town of Grimsby
  • Town of Lincoln
  • Town of Pelham
  • Town of Niagara-on-the-Lake
  • Township of Wainfleet
  • Community Support Services of Niagara

Township of West Lincoln

Client participates in a Joint Accessibility Advisory Committee. Partnership involves assisting six independent municipalities with unique needs and approaches, who have come together cooperatively; however, The Herrington Group services each municipality as an individual client. The Herrington Group maintained JAAC as a client for all accessibility consulting needs since its inception. 

changing the status quo

Donna Herrington is the author of a 250 page Disability Awareness Resource Toolkit that served as a primer to AODA Standards and also addressed barriers identified within the municipalities’ Accessibility Plans. Find out more belwo.

The Toolkit Includes five models:


  • Accessibility Standards and Architectural Access Toolkit
  • Customer Service Toolkit
  • Employee Accommodation Toolkit
  • Fire and Evacuation Strategies Toolkit
  • Information and Communication Access Toolkit

We help you design the community you work with.

The content was determined through a municipal-wide needs assessment conducted by The Herrington Group. The toolkit includes an overview of each area, its accessibility requirements and challenges. Each section addresses accessibility needs using practical examples, sample implementation tools and a list of additional resources.

Designed and facilitated O.Reg 429/07 Compliance Workshop to 500 full-time, part-time, volunteer and election staff.

Workshops address all key requirements of o.reg. 429/07
including:

 
  •  Principles of Accessibility Customer Service
  • The power of inclusive language
  • Your role in Accessible Customer Service – How to wear an Access Lens
  • Types of Accommodation
  • How to Provide Accessible Communication and Communication Technologies
  • Architectural Accessibilities – Role of Accessible Physical Environments in Customer Service
  • Use of Service Animals and Support Persons
  • How to provide Notice of Temporary Distruptions
 

Accessibility planning, policy & Strategy Development for
AODA Compliance & Support

  • Millier Dickenson Blais 
  • Cadillac Fairview Corporation
  • Town of Oakville
  • Niagara Parks Commission
  • Ontario Pension Board
  • GlaxoSmithKline
  • Canadian Tourism and Human Resources Council (with DesignAble Environments Inc.)
  • City of Hamilton
  • City of Port Colborne
  • City of Thorold
  • City of St. Catharines
  • Region of Peel
  • The Niagara Parks Commission
  • Upper Grand District School Board
  • Niagara Health System 
  • Town of Grimsby
  • Town of Lincoln
  • Town of Pelham 
  • Town of Niagara-on-the-Lake
  • Township of Wainfleet
  • Township of West Lincoln
  • City of Thorold 
  • City of Waterloo
  • Township of North Dumfries
  • Township of Wellesley

Accessibility Toolbar

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