Project Strategy

The Herrington Group has worked with many clients to formulate accessibility strategies customized to their specific site and needs. Read below to discover our featured projects and accomplishments. 

Region of Peel

Client contracted The Herrington Group to conduct a peer review of an internally drafted Accessible Customer Service Policy, conduct a training gaps analysis study across regional departments to facilitate an existing workshop and to create a training workshop for outside workers in compliance with O.Reg. 429/07

THG conducted a policy analysis and made recommendations to revise and clarify the Policy to ensure compliance with O.Reg. 429/07 and the Ontario Human Rights Code. Prepared policy for final approval. 

  • Conducted an internal needs assessment to determine resources available to support compliance requirements under O.Reg 429/07 and to identify gaps and needs.


  • Facilitated Region’s internally authored Accessibility Customer Service Workshop to 200 staff
Designed a specialized workshop in compliance with O.Reg. 429/07 focusing on roles and responsibilities of Public Works staff. Workshop included:
  •  Principles of Accessible Customer Service
  • The power of Inclusion Language
  • Your role in Accessible Customer Service – How to wear an Access Lens
  • Types of Accommodation 
  • How to provide Accessible Communications and Communications Technologies
  • Architectural Accessibility – Role of Accessible Physical Environments in customer service
  • Use of Service Animals and Support Persons
  • How to provide notice of temporary disruptions



Accessibility Auditing Projects

City of Mississauga

Catholic District School Board of Eastern Ontario

Town of Milton

Loyalist College 


Niagara Parks Commission 

Brock University 

City of Kitchener

Halton District School Board

City of Thorold

City of St. Catharines

Upper Grand District School Board

Niagara Health Systems 


St. Joseph’s Care Group, Thunder Bay

Town of Grimsby

Town of Lincoln

Town of Pelham

Town of Niagara-on-the-Lake

Township of Wainfleet

Township of West Lincoln

City of St. Catharines

City of Thorold 

City of Waterloo

Township of North Dumfries

Township of Wellesley

Township of Woolwich

Niagara Parks Commission

Provide ongoing accessibility consulting support to the Commission including policy review, training material review, policy development and compliance strategy development. 


Conducted policy analysis of the client’s Accessible Customer Service Policy and made recommendations to revise and clarify the policy, ensuring compliance with O.Reg. 429/07 and the Ontario Human Rights Code. 

  •   Conducted training analysis of client’s Accessible Customer Service Training Wrokshop ensuring full compliance with O.Reg. 429/07
  • Analyzed Draft Accessibility Standards of the AODA; provided an analysis of Standard Drafts including: impact and effect on the client, the corporation’s responsibilities to meet minimum legal requirements and action required to achieve compliance.
  • Prepared and submitted comments to the Accessibility Directorate of Ontario outlining the client’s position on the Accessibility Standards Draft


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