Project Strategy
The Herrington Group has worked with many clients to formulate accessibility strategies customized to their specific site and needs. Read below to discover our featured projects and accomplishments.
Region of Peel
Client contracted The Herrington Group to conduct a peer review of an internally drafted Accessible Customer Service Policy, conduct a training gaps analysis study across regional departments to facilitate an existing workshop and to create a training workshop for outside workers in compliance with O.Reg. 429/07
THG conducted a policy analysis and made recommendations to revise and clarify the Policy to ensure compliance with O.Reg. 429/07 and the Ontario Human Rights Code. Prepared policy for final approval.
- Conducted an internal needs assessment to determine resources available to support compliance requirements under O.Reg 429/07 and to identify gaps and needs.
- Facilitated Region’s internally authored Accessibility Customer Service Workshop to 200 staff
- Principles of Accessible Customer Service
- The power of Inclusion Language
- Your role in Accessible Customer Service – How to wear an Access Lens
- Types of Accommodation
- How to provide Accessible Communications and Communications Technologies
- Architectural Accessibility – Role of Accessible Physical Environments in customer service
- Use of Service Animals and Support Persons
- How to provide notice of temporary disruptions
Accessibility Auditing Projects
City of Mississauga
Catholic District School Board of Eastern Ontario
Town of Milton
Loyalist College
GlaxoSmithKline
Niagara Parks Commission
Brock University
City of Kitchener
Halton District School Board
City of Thorold
City of St. Catharines
Upper Grand District School Board
Niagara Health Systems
St. Joseph’s Care Group, Thunder Bay
Town of Grimsby
Town of Lincoln
Town of Pelham
Town of Niagara-on-the-Lake
Township of Wainfleet
Township of West Lincoln
City of St. Catharines
City of Thorold
City of Waterloo
Township of North Dumfries
Township of Wellesley
Township of Woolwich
Niagara Parks Commission
Provide ongoing accessibility consulting support to the Commission including policy review, training material review, policy development and compliance strategy development.
Conducted policy analysis of the client’s Accessible Customer Service Policy and made recommendations to revise and clarify the policy, ensuring compliance with O.Reg. 429/07 and the Ontario Human Rights Code.
- Conducted training analysis of client’s Accessible Customer Service Training Wrokshop ensuring full compliance with O.Reg. 429/07
- Analyzed Draft Accessibility Standards of the AODA; provided an analysis of Standard Drafts including: impact and effect on the client, the corporation’s responsibilities to meet minimum legal requirements and action required to achieve compliance.
- Prepared and submitted comments to the Accessibility Directorate of Ontario outlining the client’s position on the Accessibility Standards Draft