Planning, Compliance, Policy & STRATEGY DEVELOPMENT

The Herrington Group has worked with many clients to formulate accessibility strategies customized to their specific site and needs. Read below to discover our featured projects and accomplishments.

REGION OF
PEEL

Client contracted The Herrington Group to conduct a peer review of an internally drafted Accessible Customer Service Policy, conduct a training gaps analysis study across all regional departments, to facilitate an existing workshop and to create a training workshop for outside workers in compliance with O. Reg. 429/07

THG conducted a policy analysis and made recommendations to revise and clarify the Policy ensuring compliance with O. Reg. 429/07 and the Ontario Human Rights Code. Prepared policy for final approval.

Conducted an internal needs assessment to determine resources available to support compliance requirements under O. Reg. 429/07 and to identify gaps and needs
Facilitated Region’s internally authored Accessible Customer Service Workshop to 200 staff

Designed a specialized workshop in compliance with O. Reg. 429/07 focusing on roles and responsibilities of Public Works staff. Workshop included:

Principles of Accessible Customer Service
The power of Inclusive Language
Your role in Accessible Customer Service – How to wear an Access Lens
Types of Accommodation
How to Provide Accessible Communication and Communication Technologies
Architectural Accessibility – Role of Accessible Physical Environments in Customer Service
Use of Service Animals and Support persons
How to provide Notice of Temporary Disruptions

Accessibility Planning, Policy and Strategy Development and AODA Compliance Support

Millier Dickenson Blais

Cadillac Fairview Corporation

Town of Oakville

Niagara Parks Commission

Ontario Pension Board

GlaxoSmithKline

Canadian Tourism and Human Resources Council (with DesignAble Environments Inc.)

City of Hamilton

City of Port Colborne

City of Thorold

City of St. Catharines

Region of Peel

The Niagara Parks Commission

Upper Grand District School Board

Niagara Health System

Town of Grimsby

Town of Lincoln

Town of Pelham

Town of Niagara-on-the-Lake

Township of Wainfleet

Township of West Lincoln

City of Thorold

City of Waterloo

Township of North Dumfries

Township of Wellesley

NIAGARA
PARKS COMMISSION

Provide ongoing accessibility consulting support to the Commission including policy review, training material review, policy development and compliance strategy development.

Conducted policy analysis of the client’s Accessible Customer Service Policy and made recommendations to revise and clarify the Policy ensuring compliance with O. Reg. 429/07 and the Ontario Human Rights Code. Prepared policy for final approval.

Conducted training analysis of client’s Accessible Customer Service Training Workshop ensuring full compliance with O. Reg. 429/07
Analyzed Draft Accessibility Standards of the AODA; provided an analysis of Standard Drafts including: impact and effect on the client, the corporation’s responsibilities to meet minimum legal requirements and action required to achieve compliance
Prepared and submitted comments to the Accessibility Directorate of Ontario outlining the client’s position on the Accessibility Standard Drafts.

Planning, Compliance, Policy & STRATEGY DEVELOPMENT

REGION OF PEEL

Accessibility Planning, Policy and Strategy Development and AODA Compliance Support

NIAGARA PARKS COMMISSION

REGION OF
PEEL

NIAGARA
PARKS COMMISSION